`This is an illuminating and topical study, which skilfully blends together theoretical and empirical analysis in search of the “citizen-consumer”. It should become a key text for all with an interest in public service reform and the &qu…
`This is an illuminating and topical study, which skilfully blends together theoretical and empirical analysis in search of the “citizen-consumer”. It should become a key text for all with an interest in public service reform and the &qu…
